Manage your social media marketing with CRM Software

Manage your social media marketing with CRM Software

Manage your social media marketing with CRM Software


Social media is changing every day with millions and billions of content added in a day. Social platform is a powerful tool for businesses to connect with their customers. It helps to build brand awareness and mostly it drives or gains sales. So, it results in the profit of the business. There are many marketing strategies available in the market. Companies have to employ efficient management strategies to effectively harness the potential of social media. Social Media Marketing is an important aspect of today’s business landscape.

There are many free marketing tools which are used in the social media. CRM software is one such tool that streamlines your social media marketing efforts. CRM (Customer Relationship Management) is a useful tool for marketing purposes.

Also read: Back to Basics: What are the 4Ps of Marketing

In this blog, we will explore how CRM software can help to manage your social media marketing more effectively.

Software like ConductCRM is helpful to centralize and manage all aspects of your customer interactions. It helps businesses to organize customer data, track communication, automate tasks, and improve customer relationships. Know why CRM software helps to reduce the work of spreadsheets. However, ConductCRM also provides an option of customization that helps businesses create software as per their requirements.

Benefits of using CRM Software for Social Media Marketing

Benefits of using CRM software for Social Media Marketing

1) Centralized Data Storage

Nowadays most of the software works on cloud data storage. This type of data storage allows companies to work with the centralized data storage. However, the main advantage of using CRM software is data centralisation. Cloud storage platforms like Amazon AWS, Google Cloud, etc. allows user to create data storage that works on a centralized platform.

Moreover, this centralized CRM software allows you to collect and store information about your social media followers. Also their interaction with your brand, and their preferences in one place. This unified database facilitates a better understanding of your audience. However, It enables you to create more targeted and personalized social media campaigns.

2) Improved Customer Engagement

Customer Relationship Management helps to enable businesses to engage with customers on social media more effectively and more easily. But first businesses have to be available on every engaging platform that their customer is mostly available. Platforms like Facebook, Instagram, Twitter, Pinterest, and now on threads also. However, some professional business like Corporate companies needs to be available on the LinkedIn platform to connect with employees more effectively.

With the track of customer interactions and preferences, businesses can tailor their social media content and respond promptly to comments and messages. Personalized responses and content can lead to increased customer loyalty and engagement.

3) Social Media Monitoring

There are many platforms nowadays that incorporate all the social media accounts in one place. And it helps to create a marketing campaign at a personalized level. However, Monitoring what is being said about your brand on social media is essential. CRM software can help you to keep track of brand mentions, comments, and reviews across different different social media platforms.

Moreover, Incorporation with CRM software provides this invaluable information to contain the brand’s reputation. It also identifies the potential issues that need to be addressed.

4) Scheduling and Automation

CRM software often includes scheduling and automation features. It allows you to plan your social media posts in advance. This feature can help you maintain a consistent social media presence and reach your audience at the most optimal times. When you use the scheduling post on a daily basis, it becomes easy to understand the social platform algorithms about your content. The fixed-time posts become a habit to the users to show the content at a particular time. When users like your posts, they are waiting for you to post again.

You can also automate responses to common queries and engage with your audience even when you’re not online.

5) Analytics and Reporting

It measures the effectiveness of your social media marketing effortlessly. CRM software has become crucial for making informed decisions. It also provides in-depth analytics and reporting tools to track key performance indicators (KPIs). The important indicators or metrics are engagement rates, click-through rates, and conversion rates.

However, its engagement rate helps to find which content is most liked by the users. It helps users find which content should businesses focus on. CTR helps which user is spending more time on our site and which is not. These insights can guide you in refining your social media strategies for better results.

6) Lead Generation

CRM software can be integrated with lead generation forms on your social media profiles and website. When users interact with your content or sign up for newsletters, their information is automatically captured in the CRM system. This data can be used to nurture leads, segment your audience, and create targeted marketing campaigns.

7) Integration with Social Media Platforms

Most CRM software platforms offer integrations with popular social media platforms like Facebook, Twitter, Instagram, and LinkedIn. This integration allows you to manage your social media accounts from a single dashboard, making it easier to schedule posts, respond to messages, and monitor social media activity.

Choosing the Right CRM Software for Social Media Marketing

  • When selecting a CRM software for social media marketing, consider the following factors:
  • Ensure that the CRM software seamlessly integrates with the social media platforms your business uses.
  • Choose a user-friendly CRM system to which your team can quickly adapt.
  • Look for robust analytics and reporting features to measure the success of your social media campaigns.
  • Check if the CRM software offers automation and scheduling capabilities to save time and resources.
  • Select a CRM solution that can grow with your business as your social media marketing efforts expand.
  • Evaluate the level of customer support and training offered by the CRM software provider.


Social media marketing is a critical component of any business’s marketing strategy. However, there are tonnes of marketing tools available in the market and choosing the right one is essential. CRM software can be a game-changer.

ConductCRM is the best CRM software for small businesses. By choosing the right CRM software and integrating it into your social media marketing strategy, you can unlock the full potential of your social media presence and drive meaningful results for your business.

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